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OUR RESPONSE

Dear Customer,

I consider you part of our Regen family and your safety remains our highest priority.

We are in the business of serving people and in the midst of this coronavirus outbreak it's important that we give you as much flexibility as possible when it deals with keeping your location sanitized. But it's also important that we give you as much information as possible about the procedures we follow to clean your location and maintain a sanitary environment.

Our teams are updated daily with global health organizations standards to share the most up-to-the-minute information to ensure the actions we're taking are comprehensive and appropriate. So today, I wanted to personally reach out and share a few of the steps we are taking for you, our customer:

Our teams will continue to use our hospital-grade disinfectant Oxivir:

  • Oxivir disinfectant cleaners are effective against a broad range of healthcare associated pathogens including enveloped and non-enveloped viruses, Gram negative and positive bacteria, tuberculosis, and fungi.

 

  • Oxivir disinfectant cleaners meet US and Canadian Blood borne Pathogen Standards for decontaminating blood and body fluid spills.

 

We use this disinfectant on all surfaces, including high touch point areas (door handles, telephones, lights switches, etc.), to sterilize and clean the area. Our teams will continue to dedicate extra attention to your carpets and hard floors using multi-filtration vacuums to improve air quality by capturing up to 99.97% of dust, dirt, bacteria, mold, yeast and particles as small as 0.3 microns.

All we ask is for our customers to contact us immediately if a person who has visited your location has potentially exhibited coronavirus symptoms, that way we can take the necessary precautions ourselves and begin a full decontamination process that includes our standard cleaning procedures plus our special services.

I know I speak for every member of our Regen family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of servicing your location, you can know our commitment to you remains as steadfast as ever.

Kind regards,

Julio Mediavilla

COO

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